We are not connected to any energy provider
so who are we?
Community Energy Direct is a non-profit support organisation for local volunteer-led groups (Energy Smart Clubs) to help households within the community to resolve energy issues.
We help our volunteers (Energy Smart Champions) to set up their own local knowledge hub (Energy Smart Club) for anyone who wants help to find out about energy and how to use their home in a more energy efficient manner.
1. Who we are
1.1 We are Community Energy Direct (CED). Our office address is Bates Mill, Queen Street South, Huddersfield HD1 3DX. CED and its member energy smart clubs and champions work with households and organisations from the public, private and voluntary sectors to meet the challenge of rising energy costs and climate change.
2. How we collect information
2.1 We collect your information at community events attended by our officers or energy smart champions, through our website, during in-home visits and from our partners, including local authorities, housing organisations, schools and community groups.
2.2 In general, we will only collect the information we need to provide you with the service to which the form relates. For example, if you join one of our energy saving programmes, we collect your telephone number, email and postal address to allow us or our community champions to contact you with further energy saving information.
2.4 Where we ask for more information to help us improve our services or to allow us to provide advice, your response is voluntary and you are free not to provide us with more information if you would prefer not to do so.
3. Storage of information
3.1 We take the security of your information very seriously, and require our partners to do the same.
3.2 Your information will be stored on our web server and we will keep our own backup copy. We may also store your information in a digital format and on paper at our offices. We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.
3.3 You have a statutory right to see a copy of the information we hold about you on payment of a fee, which is currently £10. Requests must be made in writing to the CED office at the address stated in ‘Who we are’ above.
3.4 If you wish to be removed from our database, you can do so by emailing or writing to the CED office at the address stated in ‘Who we are’ above.
4. What we use your information for
4.1 We will use your information to complete the project, initiative or service for which purpose you originally provided it to us.
4.2 We will use your contact information (email address, postal address, telephone number and/or mobile telephone number), to contact you to
4.2.1 discuss details of energy advice and energy saving programmes
4.2.2 manage any questions, issues or complaints you raise with us
4.2.3 discuss membership of your local Energy Smart Club with you
4.3 We will use your energy usage and tariff information to generate general statistics and trends on how people in general use and consume energy, and use those statistics and trends to provide advice to other bodies and organisations.
4.4 We will use photographic (or other images) for the purpose of creating news reports or case studies for our website and energy saving events. We will only use an image of a person aged 16 or under with the express consent of a parent or guardian. We will only use an image of a person aged 16 or under where there is no name assigned to the image.
4.5 With your consent, then we will share your information with government organisations and/or academic research institutions.
4.6 We will not share your information with any organisation, in particular an energy supplier, for any overtly commercial purpose (for example contacting you to sell energy products), other than with your explicit consent.
4.7 If you have any queries about the information we hold on you, please contact CED on 01484 598458 or email us on [email protected] If you have a complaint or an issue to raise, please contact the CED office above.
5. With whom we may share your information
5.1 We only disclose information relating to you to the following trusted third parties who support or work with us on energy saving projects:
5.1.2 local Energy Smart Champions (volunteers that we have trained within your community)
5.1.2 local authorities
5.1.3 the Department for Energy and Climate Change
5.1.4 other not for profit organisations, community groups or charities working in the energy sector
5.1.5 research organisations
5.2 We aim to ensure all our suppliers apply high standards of security..
5.3 Some other third parties will also have access to your information as follows::
5.3.1 suppliers who supply services to us as part of hardware or software maintenance (for example the supplier of an in home display unit).
5.3.2 a web hosting company who process information on our behalf
5.4 We will disclose your information to enforcement authorities (for example the police or local authorities) if asked to do so, or to a third party in the context of legal proceedings. CED strictly respects the privacy of its users.
5.5 The information we hold is subject to the requirements of the Freedom of Information Act 2000 (FOIA) and may be disclosed, in limited circumstances, under the FOIA.
5.6 We will not transfer any information we collect from you outside the European Economic Area (the EU member states, Norway, Iceland and Liechtenstein) without your permission or as permitted by law.
6. What if I’m aged 16 or under
6.1 If this applies to you, please get your parent’s / guardian’s permission before you supply us with any personal information.
7.2 Further information about data protection issues including the Register of Data Controllers can be found at www.informationcommissioner.gov.uk.
8. General provisions
8.1 All of your information will be maintained by CED in accordance with law.
8.2 We want to make sure that your personal information is accurate and up to date. Please always let us know if you think it is not.